Job Offer: Help Desk Technician

Job Listing No: 9740000

Job Offer: Help Desk Technician

Astreya – Metro Manila – Help Desk Technician Astreya – Manila, Metro Manila Permanent, Full time Astreya is seeking a Help Desk Engineer who is comfortable working with and troubleshooting issues related to Windows 7 through Windows 10 Operating Systems. Primary responsibilities will be responding to issue tickets (via telephone, email, or in person) and escalating to appropriate personnel when appropriate. This is a client-facing position and will require everyday interpersonal interaction so customer service expertise are desired. Reporting directly to Senior Consultants. function and Responsibilities Includes the following: · Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. » · Respond to issues either in person, via email, or over the phone. » · Train computer users. » · Ask questions to determine the nature of the problem. » · Coordinate with offsite Operations Team to resolve ticket drivers. » · Install, modify… – Permanent – Full-time

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