Job Offer: Support Engineer Level 2

Job Listing No: 9740000

Job Offer: Support Engineer Level 2

Your Employee Offshore ( Yempo ) Inc. – Makati City, Metro Manila – JOB DESCRIPTION we At Presenthave a vacancies for a Support Engineer L2 with our client located in Sydney, Australia. An award-winning service provider, our client’s Managed Services team provides day to day support and continuing lifecycle management of technology platforms. The Managed Services Team is comprised of a 1st and 2nd Level team that takes the majority of calls and a 3rd Level Team that is focused on small projects & technology lifecycle management. The position requires flexibility to be available on a roster basis, though initially Information technology will be a day shift position. The positions are located in MAKATI . Your responsibilities will include: » Providing remote support following ITIL Standards » Answering Service Desk calls in a polite, timely and professional manner » Meeting or exceeding SLA’s and expectations » Following Processes and Procedures » Being a Pro-active member of the team with a “Can Do” attitude » Identifying ways to improve cu… – Permanent – Full-time

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