Job Opportunity: Account Operations Manager for Customer Service

Job Listing No: 9740000

Job Opportunity: Account Operations Manager for Customer Service

Sykes Asia, Inc. – Mandaluyong City, Metro Manila – JOB DESCRIPTION ESSENTIAL tasks AND Job responsibilities: » This position is primarily accountable for establishing and maintaining a sound operational system that is located on client needs and continuous improvement in order to effectively maximize Collections Performance, Call Quality and Compliance Goals resulting in excellent Customer satisfaction and maintain competitive edge » supervises the conduct of the whole operations in order to ensure that all divisions are synergized and aligned. » Responsible for the continuing relationship management with client organization. This relationship is driven by very specific metrics for Collections Performance on delinquency and Roll Rate measures. » Responsible for communication with leadership abilities Teams at Sykes and Clients on Collections everyday and monthly performance, progress, issues, and ideas for innovation. » Manages and designs everyday and Monthly Productivity and Performance goals for the program including Collector… – Permanent – Full-time

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