Job Opportunity: IT Service Desk Agent (Level 1.5) – URGENT HIRING

Job Listing No: 9740000

Job Opportunity: IT Service Desk Agent (Level 1.5) – URGENT HIRING

Merlin Information Systems Phils.Inc.(MISPI) – Philippines – JOB DESCRIPTION URGENT HIRING FOR Information technology SERVICE DESK AGENT! Benefits and Remuneration HMO plus one dependent upon employment Hazard pay plus Night shift differential 15 VL upon employment Non-taxable allowance upon regularization Summary of function To provide first line service desk support to external customers, assisting them with hardware and software problems via phone, or email.The Information technology Service Desk Agent is responsible for the day provision of the Services. This includes ensuring that a continually high level of service is provided to the customers as set out in Merlin’s agreements with customers, in the languages described in this document. In order to provide this high level of service the Agent will be required to effectively manage their available resources, including equipment, information and technologies. Key Tasks and Responsibilities To provide 1st line technical support; answering support queries via phone and email* Pro… – Permanent – Full-time

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