Job Opportunity: Mandarin Bilingual Customer Service Rep – Manila , Philippines

Job Listing No: 9740000

Job Opportunity: Mandarin Bilingual Customer Service Rep – Manila , Philippines

CBRE APAC – Metro Manila – Mandarin Bilingual Customer Service Rep – Manila , Philippines CBRE APAC – Manila, Metro Manila Job responsibilities: Report to work as scheduled except emergency case of absences and follow the Manila escalation procedure accordingly. Take inbound and outbound calls in regard to processing of service request, located on the assigned language capcapability (Mandarin). Provide follow up with vendors in accepting or updating the status of work orders. Assist and support in processing of offline task on a everyday basis. Flexibility in processing multiple task and be able to complete all assigned offline tasks within the service level agreement. Make himself available to take calls as much as possible to meet the Service Level Agreement with the clients. Adhere to the Quality Guidelines accordingly. Recommend process improvement and share best practices. Attend/assist other agent’s inquiries whenever possible and applicable. Ad hoc tasks assigned by leadership abilities team from time t… – Permanent – Full-time

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