Job Opportunity: Performance Manager
Global Entry Outsourced Partners – Davao City – Mabini, Compostela Valley – Global Entry is a US owned BPO with centers in Davao City and General Santos, specializing in sales located customer retention. Our continued growth has generated the need for a night-time Client located Director Level Performance Managers to work with agents and managers to help enhance everyday performance. This position requires a thorough knowledge of process located sales, customer retention methods and the capability to communicate and train these procedures in a scripted, effective manner. Must be able to motivate and coach agents to help meet production goals and ensure call quality while holding upper level management accountable to client performance goals. JOB Job responsibilities: Training and performance coaching for Customer Retention Specialists. Provide in-depth one on one coaching, training and follow-up to optimize customer service and retention. Communicate changes in products, promotions, pricing, campaigns and procedures. Monitor service calls through real tim… – Permanent – Full-timeApply for this job.