Job Opportunity: Scheduling Analyst (OCT10516)

Job Listing No: 9740000

Job Opportunity: Scheduling Analyst (OCT10516)

Teleperformance Philippines – Metro Manila – Scheduling Analyst (OCT10516) Teleperformance Philippines – Pasig City, Metro Manila Subsidiary: Teleperformance Philippines Location Pasig City, PH Department Mission Control and WFM Position Title Scheduling Analyst (OCT10516) Report To WFM manager Job Summary Responsible for planning, creating and communication of schedules for one or multiple projects tasks/Responsibilities Headcount tracking and Capacity planning for assigned project/sForecasting headcount, call capacity, SL delivery on a regular basisIdentifying opportunities and suggesting way to improve efficiency of staffing and scheduling to managementCarrying out regular reporting and data management activities around scheduling and capacity planning Appropriate qualifications: Minimum 1 year call center practice in Workforce Management or managery positionProficient in MS ExcelProficient in any WFM tool (preferably IEX)Good analytical and numerical capabilityGood oral and written communication experti… – Permanent – Full-time

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