Job Opportunity: Technical Support Engineer 3 – Sales Order Engineering

Job Listing No: 9740000

Job Opportunity: Technical Support Engineer 3 – Sales Order Engineering

Emerson Electric Asia Ltd. ROHQ – Quezon City, Metro Manila – JOB DESCRIPTION » Generate quotes » Process Return Material Authorization » Create GC part numbers » Answer support requests from customers via phone and email » Identifies customer needs through communication and probing. » Creates solutions to customer problems. Provide sound recommendations to their queries. Provides resolution the first time. » Assists customers in handling, servicing, follow-up, communication and closure of issues. » Monitors if transactions are processed in a timely manner to meet customer’s expectation. » Implements error-proofing methods to ensure all transactions done are accurate. » Participates in conferences calls, meetings and discussions with customers. » Monitors team service level and assists in workload distribution » Conducts team/functional/business overview presentations during counterpart visits as required by team lead/manager. » Assists colleagues in answering general escalations from customers » Adheres to shift schedules and attend… – Permanent – Full-time

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