Job Opportunity: Technical Support Representative for Telstra | TeleTech
Teletech Customer Care Management Philippiness Inc – Metro Manila – Published: 24th Oct 2016 Job Description TECHNICAL SERVICE REPRESENTATIVE (TSR): Your function as a Technical Support Representative (TSR) is to listen and analyze customer calls to understand what the customer needs are and how to resolve their issues in conformity with set methodology. You will provide guidance or initiate appropriate organizational procedures to resolve any issues, with a goal to achieve a high level of customer satisfaction and advocacy. The prosperous applicant for this function must be able to demonstrate strong values, be assertive, and showcase a professional demeanor. tasks AND Job responsibilities: » Provide technical support for ADSL, wireless and cable subscribers » Recommend alternative solutions to internet connectivity issues; Provide end to end customer service to our customers » Listen and understand why the customer has called us and what matters to them » Take full ownership to resolve customer queries and deliver what matters to the custo… – Permanent – Full-timeApply for this job.