Job Opportunity: Training Lead – Instructional Designer

Job Listing No: 9740000

Job Opportunity: Training Lead – Instructional Designer

TRANSCOSMOS ASIA PHILIPPINES, INC. – Pasig City, Metro Manila – JOB DESCRIPTION Job Description » To facilitate voice and accent training to all new hire agents » Conducts refresher training specific to call handling and customer practice » Monitors progress of L&D trainees and coaches them on improvement » Assists with operational and quality tasks as needed » Design and develop application training and development programs located on organizational and individual needs to ensure performance as directed by the clients » Relay all training needs analysis to L&D manager » Conduct classroom observations of classes facilitated by L&D Trainees » Prepare training reports including training feedback consolidation and class observations » Contribute in the maintenance of the company’s library of training and development aids of the accounts » Conduct Training certification of all L&D Trainees Qualifications » With at least 2 years of practice in Training, preferably Instructional Design » Exposure to Inbound, Outbound and Non-voice lines of b… – Permanent – Full-time

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