Job Opportunity: Workforce Management

Job Listing No: 9740000

Job Opportunity: Workforce Management

Accenture Philippines – Cebu – Workforce Management Accenture Philippines – Cebu, Central Visayas – Job description · Manages service level across all deals · Performs real-time support to Operations and advanced coordination of all on-line and off-line activities · Communicates proactively to management operations and teams regarding intraday performance and challenges · Analyzes the impact of actual volumes, AHT, shrinkage, on the budget staffing requirements · Reports staffing needs and performance issues impacting performance level on a timely manner · Recommends possible solutions to executeance issues + Basic qualifications Graduate of any Bachelor’s degree · Can work independently, multi-task and meet deadlines · Basic analytical and math expertise · Proficiency in Microsoft Excel · Must be able to work with all levels of the organization in capturing, managing and communicating metrics · Workforce management practice is an advantage · Excellent communications expertise about 4 hours ago Save job… – Permanent – Full-time

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