Level 3 Technical Support Representative – Mandaluyong City

Job Listing No: 9740000

Level 3 Technical Support Representative – Mandaluyong City

Mandaluyong City, Metro Manila – Overview of Job Function: The Technical Support Engineer will play a key role in evaluating, troubleshooting and quickly resolving technical concerns and questions with the product. TSE will provide support through various channels via email and phone. The ideal candidate will have in-depth knowledge with one or more of the following Call Center Solutions: Genesis, Cisco, Nuance, TuVox, Avaya, Aspect, Nortel, Interactive Intelligence, Siebel Call Center or CosmoCom. Principal Duties and Essential Responsibilities: Implement, troubleshoot and support the Five9 call center software solutions in a wide array of configurations and customer environments both remotely and on-site. Providing direct support to premium support customers as well as handling all escalated software related inquiries from customers, business partners and vendors. Answering incoming calls, responding to customer emails and resolving escalated problems. Case and or account escalation management. Identifies underlying… – Permanent – Full-time

Apply for this job.




Similar Jobs For "Level 3 Technical Support Representative – Mandaluyong City"



 Jobs by Indeed job search

Helpdesk Support

Company: TransUnion
Location: Makati
Must have at least 1-2 years experience in technical support, investigation, root cause analysis and report generation. Rep II, Consumer Operations Support. To apply for this job vacancy in TransUnion you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 2 hours ago

IT Support Specialist | TaskUs La Union

Company: Lizard Bear Tasking Inc
Location: Ilocos
You also have to be skilled technical writer able to document problems and solutions for customers and other technical support personnel. To apply for this job vacancy in Lizard Bear Tasking Inc you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 4 hours ago

Designated Support Engineer (APAC)

Company: NICE inContact
Location: Fort Bonifacio
Minimum 5 years of experience in customer-facing advanced technical support work, preferably in a tier 2/3 technical support role. To Land This Gig You'll Need: To apply for this job vacancy in NICE inContact you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 4 hours ago

Multi-Skilled Technician

Company: JLL
Location: Quezon City
To provide comprehensive technical and administrative support in accordance with and Jones Lang LaSalle policies, procedures and processes. To apply for this job vacancy in JLL you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 1 hour ago

Patch Coordinator

Company: FIS Global
Location: Manila
Coaches junior production/operations support staff. Effective Communication skills and able to support on 24x7 operations. Position Type Full time - Regular. To apply for this job vacancy in FIS Global you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 5 hours ago






Note: This job listing with titled "Level 3 Technical Support Representative – Mandaluyong City" was indexed from different job portals. This job might be expired or closed for accepting CV's so we suggest to browse it from the new jobs menu of this site. Our website is an open community website for assisting job seeker so if you found some broken links or error in our site don't hesitate to contact us to fix the issue. Thank you for using our free services.


Get updated on daily job vacancies!

Be updated by pressing the Facebook Like or G+1 button bellow.