Level 3 Technical Support Representative – Mandaluyong City

Job Listing No: 9740000

Level 3 Technical Support Representative – Mandaluyong City

Mandaluyong City, Metro Manila – Overview of Job Function: The Technical Support Engineer will play a key role in evaluating, troubleshooting and quickly resolving technical concerns and questions with the product. TSE will provide support through various channels via email and phone. The ideal candidate will have in-depth knowledge with one or more of the following Call Center Solutions: Genesis, Cisco, Nuance, TuVox, Avaya, Aspect, Nortel, Interactive Intelligence, Siebel Call Center or CosmoCom. Principal Duties and Essential Responsibilities: Implement, troubleshoot and support the Five9 call center software solutions in a wide array of configurations and customer environments both remotely and on-site. Providing direct support to premium support customers as well as handling all escalated software related inquiries from customers, business partners and vendors. Answering incoming calls, responding to customer emails and resolving escalated problems. Case and or account escalation management. Identifies underlying… – Permanent – Full-time

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