Level 3 Technical Support Representative – Spanish Speaking – Mandaluyong City

Job Listing No: 9740000

Level 3 Technical Support Representative – Spanish Speaking – Mandaluyong City

Mandaluyong City, Metro Manila – Mandaluyong City Permanent 2 to 5 years experience Bachelor’s Degree Overview of Job Function: The Level 3 Technical Support Representative (Spanish-Speaking) will play a key role in evaluating, troubleshooting and quickly resolving technical concerns and questions with the product. Level 3 Technical Support Representative (Spanish-Speaking) will provide support through various channels via email and phone. The ideal candidate will have in-depth knowledge with one or more of the following Call Center Solutions: Genesis, Cisco, Nuance, TuVox, Avaya, Aspect, Nortel, Interactive Intelligence, Siebel Call Center or CosmoCom. Principal Duties and Essential Responsibilities: Implement, troubleshoot and support the Five9 call center software solutions in a wide array of configurations and customer environments both remotely and on-site. Providing direct support to premium support customers as well as handling all escalated software related inquiries from customers, business partners… – Permanent – Full-time

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