LINGUIST OFFICER for a Japanese BPO Company

Job Listing No: 9740000

LINGUIST OFFICER for a Japanese BPO Company

Reeracoen Philippines Inc – Metro Manila – This position is responsible for providing leadership and support to a team of language, script or document translators and oversee their performance against specified account / program metrics (KPIs) and provides the necessary support and assistance JOB RESPONSIBILITIES Reports to the Director. Manages and oversees the activities of a team of translators ensuring quality of work and that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member against specified account / program metrics (KPIs), and provides the necessary support and assistance in order for metrics to be improved on, attained, or exceeded. Regularly performs tasks related to team management (i.e. coaching and mentoring, performance feedback-giving), as well as data reporting on the teams performance. Performs administrative duties for the team (attendance, adherence, et al) Motivates agents to perform at their maximum capacity in order to fulfill… – Permanent – Full-time

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