LOB Lead, Center of Excellence in Manila

Job Listing No: 9740000

LOB Lead, Center of Excellence in Manila

Uber – Rizal – Taguig City, Metro Manila – At Uber, providing amazing customer support that establishes trust for riders and driver partners—our community—is a core feature of our product experience. We invest in this mission and believe in providing the highest quality service executed in the smartest, most efficient way. As the LOB Lead, you will be a critical member of the APAC Community Operations Leadership team, responsible for developing and leading various support efforts within our Manila Center of Excellence (COE). Uber COEs are contact management centers dedicated to providing world-class customer support to riders and drivers. Uber relies on the COEs to provide support for our community’s toughest issues types, handle escalations from our tens of thousands of business processing outsourcing (BPO) agents, and provide an environment to pilot support for new products or test new support modalities or processes. This will be a managerial role with a heavy focus on people management and continuous process improvement. Th… – Permanent – Full-time

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