Manager, Service Delivery

Job Listing No: 9740000

Manager, Service Delivery

TTEC – Quezon City, Metro Manila – Service Delivery Manager TeleTech is seeking a seasoned Service Delivery Manager to join our Customer Care team. We help bring technology and human connections together to deliver amazing customer experiences every time. We need you – our next Service Delivery Manager – to help us continually find ways to exceed customers’ needs and build the relationships that keep them delighted and loyal! What you’ll be doing: Work daily to improve processes and performance that enhance bottom line results. Manage to TeleTech key performance objectives, indicators, metrics, and ratios ensuring maximum team performance. Create and maintain a positive work environment! What you’ll bring to us: Ensure 100% delivery of all contractual and quality service goals, service level attaining revenue targets, bonus, and avoiding penalties. Manage day‐to‐day operations and deliverables. Improve the key success metrics associated with goals. These include: Customer Satisfaction Score Service Lev… – Permanent – Full-time

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