Mandarin Contact Center – Case Manager (UP Ayala Technohub, Quezon City)

Job Listing No: 9740000

Mandarin Contact Center – Case Manager (UP Ayala Technohub, Quezon City)

IBM – Quezon City, Metro Manila – Mandarin Contact Center – Case Manager (UP Ayala Technohub, Quezon City) col-narrow-left Job ID: 7716 Location: Quezon City, NCR Language(s): Chinese-Mandarin col-narrow-right Job Views: 12 Zip Code: 1110 Employment Type: Part time Posted: 05.25.2016 col-wide Specialization: Human Resources: General-Other: Human Resources Job Description: The Mandarin Contact Center – Case Manager handles end to end case management process in accordance to agreed time and quality standards. They will also follow up escalated cases through the Case Management system – own issue resolution, client follow up, and case closure. They will conduct in-depth research, interpret policy based on documented rules and exceptions and resolve complex issues for escalated cases; facilitate resolution between employees and 3rd party Administration Service Provider; and do outbound calls/emails to provide resolution to employee. Job Requirements: Candidates must be profici… – Permanent – Part-time

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