Mandarin Customer Service Specialist

Job Listing No: 9740000

Mandarin Customer Service Specialist

Reed Elsevier Shared Services Philippines Inc. – Quezon City, Metro Manila – Mandarin Customer Service Specialist col-narrow-left Job ID: 8019 Location: Quezon City, NCR Language(s): Chinese-Mandarin col-narrow-right Job Views: 19 Zip Code: 1500 Employment Type: Full time Posted: 07.12.2016 col-wide Specialization: Customer Support: General-Other: Customer Support-Client Care, Technical Customer Service Job Description: Job Description Provides multi-skill/function type of support through various communication methods (phone calls, e-mails, chats) Diagnose and resolve problems utilizing department tools, resources, business judgment and expertise, resulting in increased customer confidence with supported products. Manage the customer service mailbox or CRM tool to address concerns of customers and other internal departments. Ensure productivity and quality levels are met in order to meet and exceed customer expectations. Work effectively in a team environment. Excellent verbal, written and interpersonal communicat… – Permanent – Full-time

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