Mandarin HR Delivery Specialist (Eastwood City Libis Quezon City)

Job Listing No: 9740000

Mandarin HR Delivery Specialist (Eastwood City Libis Quezon City)

IBM – Quezon City, Metro Manila – Mandarin HR Delivery Specialist (Eastwood City Libis Quezon City) col-narrow-left Job ID: 7532 Location: Quezon City, NCR Language(s): Chinese-Mandarin col-narrow-right Job Views: 6 Zip Code: 1110 Posted: 05.04.2016 col-wide Job Description: Receive inbound calls/emails/chat from customers and answer questions, as well as question employees to obtain full understanding of what information is being requested. Educate employees on client processes whenever necessary Document all calls/emails/chat with regards to employee’s inquiries accurately using contact center tools. Provide quality customer service on every call/email/chat. Ensure accurate and timely ticket resolution. Understand and execute the team’s Key Performance Metrics/Service Level of Agreements. Performs other tasks as required such as but not limited to the following: Lead process training for his/her team Coordinate with the back office team on process clarification or case fo… – Permanent – Full-time

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