Mandarin Language Resource

Job Listing No: 9740000

Mandarin Language Resource

Hero Resources Inc – Metro Manila – Must be Fluent in English and Mandarin both written and oral. *Completed 2yrs in College *At least 2yrs BPO inbound voice/email/chat experience in handling international account in a technical support environment Assist with products or application related inquiries Diagnose hardware or software failures by evaluating and analyzing symptoms provided using established procedures Help identify and initiate corrective action Determining the most cost-effective repair/resolution to minimize customer downtime Redirect/escalate issues to appropriate resource Develop and maintain positive customer relations… – Permanent – Full-time

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