Mandarin Technical Support Specialist

Job Listing No: 9740000

Mandarin Technical Support Specialist

Reed Elsevier Shared Services Philippines Inc. – Quezon City, Metro Manila – Mandarin Technical Support Specialist col-narrow-left Job ID: 8020 Location: Quezon City, NCR Language(s): Chinese-Mandarin col-narrow-right Job Views: 17 Zip Code: 1500 Employment Type: Full time Posted: 07.13.2016 col-wide Specialization: Customer Support: General-Other: Customer Support-Client Care, Technical Customer Service Job Description: Job Purpose To provide Accuity customers with a high level of customer services responding to all inquiries received via inbound telephone calls and email. Key Accountabilities Handle inbound telephone calls ensuring a high level of customer care Handle requests for all product inquiries Manage incoming emails for the Customer Services inbox Manage and maintain systems used to issue login credentials, user changes and user requirements for a variety of online lookup tools Provide copy invoices to clients and handle payment inquiries Maintain integrity of data in CRM system Job Requirements:… – Permanent – Full-time

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