MSP Technical Support Rep, Intermediate (night shift)

Job Listing No: 9740000

MSP Technical Support Rep, Intermediate (night shift)

SolarWinds – Fort Bonifacio, Makati City, Metro Manila – Solarwinds MSP is seeking an experienced Technical Support Engineer to diagnose and resolve technical issues involving Remote Monitoring, Asset Tracking, Remote Connection, Patch Management, AV, Backup, Mail Security and more. The Technical Support Representative is the key interface between Solarwinds MSP and our customers with the primary goal of making sure overall quality and customer satisfaction goals are exceeded. This position requires someone who is highly technical, organized, has excellent communication and people skills and follow-through, can use good judgment, set priorities, and handle multiple tasks simultaneously. Highly motivated individuals who thrive in a fast-paced contact center environment and are passionate about quality but respectful of meeting established deadlines with superior interpersonal skills are encouraged to apply. Responsibilities Deliver service and support to customers via phone, email, and/or chat. Provide an exceptional customer experien… – Permanent – Full-time

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