MWS Deskside Support

Job Listing No: 9740000

MWS Deskside Support

IBM SOLUTIONS DELIVERY, INC – Quezon City, Metro Manila – Workplace Front Office Engineer is a professional team of people providing efficient resolution of end-user technical problems and requests supporting business units 24×7. As a member of this team, the engineer will manage and triage multiple priorit Workplace Front Office Engineer is a professional team of people providing efficient resolution of end-user technical problems and requests supporting business units 24×7. As a member of this team, the engineer will manage and triage multiple priorities, provide innovative solutions to issues and develop skills required to support the client. Communication skills: Strong Communication skills; both verbal and written. Listening skills: High degree of comprehension of the issues presented by clients. Customer service skills: Ability to understand client concerns and remain committed to providing quality results. Positive service attitude. Troubleshooting skills: Ability to analyse issues and determine root cause and identify appropriate solu… – Permanent – Full-time

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