Network Operations Center Analyst
Conduent – Metro Manila – JOB DESCRIPTION The Network Operations Center (NOC) Analyst performs technical analysis of system issues and outages as they occur across enterprise networks. This individual then performs research to troubleshoot and resolve the issue or, depending upon complexity, escalates the issue to higher-level systems administrators and network engineers. The NOC Analyst is responsible for researching and documenting various mitigation strategies, and must maintain current and thorough knowledge of customer technologies and their significance to operations. This individual must be able to prioritize remediation of issues in a 24 x 7 environment with critical uptime requirements. The NOC analyst may also perform basic system administration tasks such as reporting, network/system troubleshooting, and executing various scripts. Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teams Recognize, identify and priori… – Permanent – Full-timeApply for this job.