Offer: Agent, Contact Center Services
City of Dreams – Metro Manila – Agent, Contact Center Services City of Dreams – Manila, Metro Manila POSITION SUMMARY: The Agent, Contact Center Services is an individual who answers multi-line calls, assists with the enquiries and/or directs the calls to the appropriate destinations promptly. The agent is tasked with providing professional and swift service to guests or information on on-going promotions, events and facilities at the property. PRIMARY Job responsibilities: 1. Answering high volume of calls and maintaining a response rate and service levels in conformity with established standards. 2. To accurately capture detailed information on received calls and process such requests or forwards the messages to the significant department. 3. knowledge and responding effectively and clearly to addressed requests over the phone or written correspondences. 4. Report all customer complaints and service requirements to managers in a timely and efficient manner to minimise customer dissatisfaction and for tracki… – Permanent – Full-timeApply for this job.