Offer: Contact Centre Team Leader – with Travel Background – 170000VS

Job Listing No: 9740000

Offer: Contact Centre Team Leader – with Travel Background – 170000VS

The Emirates Group – Philippines – Contact Centre Team Leader – with Travel Background – 170000VS The Emirates Group – Philippines Job Purpose Lead a team of customer service agents by providing operational and managery support and specialised business skills on a day to day basis including usage of significant motivational, training, management and communication techniques in order to achieve the departments customer service and revenue targets. Key Responsibilities and Accountabilities Provide on-job training to new joiners and regularly conduct briefings to update the team on necessary operational changes and latest promotions, changes in airline trends, new products and services. Identify training requirements, maintain records and nominate staff for appropriate training, to ensure they are equipped to provide a professional service at all times. Conduct Performance Matters (PM) Reviews for the Team, ensuring that Objectives and Development plans are clearly defined. Utilise PM as a tool for the development of st… – Permanent – Full-time

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