Offer: Mandarin Service Desk Analyst
Metro Manila – Mandarin Service Desk Analyst BPO – Taguig, Metro Manila Mandarin Service Desk Analyst Posting Period: 2017/08/24 – 2018/02/24 BPO BGC, Taguig City negotiable English, Mandarin Job responsibilities: ? Receiving end user calls ? Provide first level resolutions ? Ticket creation/Categorization / Prioritization ? Ticket escalation to respective Support Group ? Incident resolution and recovery Requirements: ? Good English and Mandarin communication expertise, both written and verbal ? At least a Bachelor’s degree holder ? Strong knowledge on operations/service delivery and capability to manage critical situations with minimum supervision ? Basic knowledge of Computers and Trouble shooting expertise required. ? Excellent Soft skill, Communications expertise(Voice & Email) to handle global customers APPLY FOR THIS JOB Back to previous page J-K Network Services – about 9 hours ago Save jobs and view them from any computer or device. You must log in to save jobs: -… – Permanent – Full-timeApply for this job.