Offer: Technical Support Rep II (Batch XML)

Job Listing No: 9740000

Offer: Technical Support Rep II (Batch XML)

Aleida Avestruz – Philippines – Technical Support Rep II (Batch XML) Aleida Avestruz – Philippines Permanent Basic Job Function To provide a variety of technical support to multiple level end users in diverse technical areas. Support includes troubleshooting, researching, and training for online products, batching and FTPs, gateways, XML web services, etc. Provides exceptional support and service through highly engaging customer interactions while following corporate policy regarding authentication, data security and record retention. Accountabilities ?Provide technical support for proprietary products and services ?Browser and system troubleshooting ?IP address maintenance ?Identify issues and causes as well as resolutions for access issues, search / data issues, etc ?Work along multiple level 2 teams and identify when an escalation is needed ?Troubleshoot FTP connections and file errors ?Provide information on batch processes (file failures, connectivity, logs, etc) ?Review XML logs and transactions ?… – Permanent – Full-time

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