Onsite IT Engineer – Puerto Princesa

Job Listing No: 9740000

Onsite IT Engineer – Puerto Princesa

Sitel – Palawan – BRIEF JOB DESCRIPTION (SUMMARY OF MAIN DUTIES AND RESPONSIBILITIES): Provide first level support for desktop computer systems under the guidance of the Site IT Team Lead and/or Senior Site IT Team Lead. Work with network and application engineers to ensure high end user satisfaction in a call center environment. Install PC’s and other hardware peripherals, operation systems, software applications (images) as well as handle problem resolution and answer user questions and concerns through the corporate Response Center, which includes providing answers to questions and resolving problems for clients in person, via phone or from a remote location. Document activities related to fulfillment of requests. Experience in logging incoming problem calls, coordinating actions, follow through (tracking) to problem resolution and generating summary reports. BASIC POSITION QUALIFICATIONS: (Minimum Requirements for the Position) At least 1-2 years of help desk or technical call center experi… – Permanent – Full-time

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