Operations Manager Tech

Job Listing No: 9740000

Operations Manager Tech

Sitel – Pasig City, Metro Manila – BRIEF JOB DESCRIPTION (SUMMARY OF MAIN DUTIES AND RESPONSIBILITIES):* Conduct audits to ensure KPI/goals set by the client are met Supervise a group consisting of 4 to 10 Coaches Manage client driven metrics (AHT, TER, QOS, Quality, Process Compliance, etc.) using various management methodologies Conduct analysis, create action plans and execute to address performance gaps Mentor and develop coaches to achieve thier full potential Comply with GOS processes and standards Manage revenue, expense and BTP performance BASIC POSITION QUALIFICATIONS: (Minimum Requirements for the Position)* Client Relation Skills Financial Management Skills Technical and Problem Solving Skills Performance Management… – Permanent – Full-time

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