Ops Supt Analyst-Rptg

Job Listing No: 9740000

Ops Supt Analyst-Rptg

Sitel – Puerto Princesa City, Palawan – SUMMARY OF RESPONSIBILITIES Under limited supervision, prepare and maintain statistical reports used in management decision-making Investigate and analyze data and decide upon alternatives to complete assignments Assemble and assess statistical information from system databases and other sources Independently plan, prepare and maintain business unit reports critical to organizational success/profitability and meeting client expectations Investigate, analyze and assess trends and campaign/brand activity Monitor, evaluate and assess unit productivity on a daily basis Communicate directly with supervisor and/or manager regarding agent standards/productivity Provide associate count support for planning and scheduling Communicate with manager on a daily basis to resolve problems/issues, assess forecasts and maximize efficiency Schedule and attend weekly forecast meetings May reconcile Kronos and provide information to manager Review accuracy/punches and resolve any r… – Permanent – Full-time

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