Order Desk Staff

Job Listing No: 9740000

Order Desk Staff

Manulife – Quezon City, Metro Manila – Responsibilities: Utilize Corporate Enterprise Fulfillment Software (Order Desk / Request Ticket System) Take part in the creation and management of customer-facing catalog of services modules Take part in the creation and management of customer communication templates Purchase hardware and software as part of service request fulfillment Monitor Purchase Order work flow process and assist with customer escalations Address all emails that are received via the group Order Desk Mailbox and maintain an organized collection of customer / request folders Consistent update within service request tickets pertaining to: purchase orders, timelines, escalations, equipment allocation, business communication, and discussions with team members Report to EUS Team Leads and Management on your individual assignment / utilization metrics Utilize Asset Management database to validate service request asset allocation Conduct weekly meetings with service request techn… – Permanent – Full-time

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