Product Support Analyst (Financial) – Taguig City

Job Listing No: 9740000

Product Support Analyst (Financial) – Taguig City

Taguig City, Metro Manila – Taguig City Permanent 5 to 10 years experience JOB SUMMARY: Provides application and technical support to customers, answering complex questions on function and usage of product via the telephone and/or Internet. Support includes functional analysis, program analysis, testing and debugging to resolve customer reported issues. Serves as primary support liaison between company and customer in a highly team oriented environment. JOB RESPONSIBILITIES: 80% Resolves clients’ questions or problems over the telephone or Internet focusing on product functionality. Serves as primary support liaison between company and customer and documents incidents in required tracking systems. Keeps customer informed of how and when problems are resolved. Is involved in any additional follow up, testing and troubleshooting. Is able to handle high volume of issues and some challenging issues independently but is responsible for appropriate referral to other support and quality assurance areas. … – Permanent – Full-time

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