Proofing Team Lead

Job Listing No: 9740000

Proofing Team Lead

Major International Bank – Makati City, Metro Manila – As SME (Subject Matter Expert), the team lead mentors, coaches, trains, and oversees progress of junior Proofing Specialists and assists them in addressing concerns, as well as issues with customers Ensures that errors and issues for assigned accounts are identified, properly escalated and reported in a timely manner Ensures that an internal control system of segregating duties is effectively carried out Reallocates resources where required so priorities and urgent items are addressed within service level standards Provides regular performance feedback that adds value to the personal and professional growth of the Proofing Specialist, and is beneficial to the improved performance of the production team Performs regular checks and verifies that all the eDCFC’s are properly followed and adhered to Assists the unit head in capacity planning, risk management, and implementing procedures/systems for continuity of business (COB) Performs overseeing and testing for system enhancements … – Permanent – Full-time

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