Quality Analysts Coach

Job Listing No: 9740000

Quality Analysts Coach

iOPEX Technologies Philippines Inc. – Manila City, Metro Manila – Quality Analysts CoachBPO l BGC Taguig l URGENT Manila, National Capital Region 26 December iOPEX Technologies Philippines Inc.This seal certifies that the information and activity of this Employer has been carefully verified by Worksvianet. » Job detail Job Summary Ensures and protects against unacceptable performance and improve overall processes through regular monitoring and evaluation of the agent’s call, email and transaction quality. Responds to internal and external clients regarding QA related requests Monitors and ensures the timely and effective delivery of support services in compliance to service level agreements, specifications, and directives defined with all internal and external customers. Provides feedback to agents for quality improvement Creates action plans, initiatives and recommendations to improve the team and program performance. Contributes to the increase of active minutes generated as adherence to required log on hours as well as continuous trainin… – Permanent – Full-time

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