Real Time Analyst

Job Listing No: 9740000

Real Time Analyst

Uber – Taguig City, Metro Manila – The Real-Time Analyst (you!) is a critical component of support that will ensure our service providers, both internal and external, have the crucial data and reporting they need to best serve our customers in a timely manner. What You’ll Do Work remotely with local RTAs to ensure adherence and compliance of our Community Support Representatives in multiple countries, languages, modalities, and products, from Rides to Eats lines of business and everything in between. Intra-day management of service levels, site efficiency, and outage compliance within established parameters. Produce reports that show performance at an intra-day, daily, and weekly level. Achieve efficient collaboration with vendors and internal partners. Basic Qualifications Minimum 2 years experience in the BPO Industry, of which at least 1 Year is in Workforce Management Advanced knowledge of Real-Time Management Communication Skills – clearly delivers information to a variety of audiences Reporting Skil… – Permanent – Full-time

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