resource planning analyst for multinational bpo co based in quezon city

Job Listing No: 9740000

resource planning analyst for multinational bpo co based in quezon city

Quezon City, Metro Manila – Dempsey Inc. in Quezon City Manage all day-to- day activities in WFM Manage schedules and track data Perform floor management of scheduling and service levels Monitor key performance metrics throughout the business day to help diagnose emerging trends and adjust staffing as required Accurately enter and maintain employee information Create intraday correspondence: respond to intraday telephone and email contacts in a timely manner Plan new-hire schedules: tracking shift availability and creating schedules for new employees Report by Line of Business (LOB) as required What You Have: Advanced knowledge of MS Word, MS Excel, and Outlook Adaptability to learn a variety of software programs including Aspect, Teleopti, Genesys. Prior experience in one of these platforms considered an asset. A high level of accuracy with regards to data being entered Strong analytical and problem solving skills Willingness to learn and adapt to workin… – Permanent – Full-time

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