RTA Lead – GCC

Job Listing No: 9740000

RTA Lead – GCC

Uber – Taguig City, Metro Manila – The RTA Lead is responsible for working with multiple vendor partners and cross-functional groups within the organization to meet SLA metrics, and mentor Real-Time Analysts in improving their skills and competencies. What You’ll Do Develop and mentor a group of real-time analysts. Work with RTA counterparts from Vendor Partners across the globe. Intra-day management of service levels, site efficiency, and outage compliance within established parameters during real-time situations Produce analysis that shows performance at an intra-day, daily, and weekly level. What You’ll Need 5 years of total work experience of which, 3 years should be in Workforce Management. Bonus Points 1 year of people management experience Experience in a GCC set-up Related experience on project management, process documentation, and report innovation About the Team The Global Command Center serves as the backbone to WFM at Uber via traffic control, realtime support, and short-range planni… – Permanent – Full-time

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