Securities Services Operations Unit Head

Job Listing No: 9740000

Securities Services Operations Unit Head

Makati City, Metro Manila – Manage operations team responsible for Philippines Direct Custody and Clearing products and services Deliver on initiatives to improve quality and client satisfaction Partner with our clients to deliver solutions that meet their business needs Spearhead initiatives to improve or streamline processes, while maintaining controls and mitigating risks Responsible for cost center budgeting and expense management Responsible for reporting and review on monthly KPIs and deliverables to country management and regional operations head Consistently deliver against all KPIs (accuracy and timeliness) and maintain low operational loss or error Provide conducive working environment for the team measured by annual VOE scores Ensure adherence to the Citi policy and local law and regulations Manage oversight of performance of outsourcing sites Liaise with Technology team locally and regionally to drive automation and simplified processes Ensure that processes are on par and standardized with… – Permanent – Full-time

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