Senior Business Process Associate

Job Listing No: 9740000

Senior Business Process Associate

Manulife – Lapu-Lapu City, Cebu – Job Description Summary Accomplish all requests / transactions that need to be processed and completed accurately to meet the Service level set by the management. Job Description Process and analyze transactions in line with the Service Level Agreement set with the Business Unit. Attain Mastery of Business Unit Policies governing the transactions being processed. Act as a resource person for policies and procedures, work flows, systems functionality, system issues, complex corrections and practices. Act as point of escalation for highly sensitive and complex customer issues and if necessary conduct the required research to resolve issues in a thoroughly and timely manner. Report all system issues that may affect the operations. Assist in quality checking if needed. Manage the team in the absence of the leader. Such other duties and functions as assigned by Operations Management Qualifications Adapt at data collection and analysis – preferably MBPS trackers and o… – Permanent – Full-time

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