Senior Customer Service Representative Job

Job Listing No: 9740000

Senior Customer Service Representative Job

Visa – Pasay City, Metro Manila – Senior Customer Service Representative Location: Philippines-Pasay Organization: Client Support Services Job: Customer Service Job Number :160862 Description Responsibilities -Respond to inbound telephone calls, many of the calls will generate an outbound call regarding information on aspects of multiple Visa products, including, but not limited to, following up on emergency card and cash services. -Evaluate the nature of each call and determine the appropriate action to complete the call. -Answer general customer service questions from cardholders, explain multiple program features, and where appropriate, transfer the customer to the issuing bank to obtain specific account information or transfer the customer to an appropriate Third Party Service Provider. -Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards. -Provide general information and support on any VISA related topic or product … – Permanent – Full-time

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