Senior Operations Manager

Job Listing No: 9740000

Senior Operations Manager

Pasig City, Metro Manila – Location : Pasig – Type : Permanent Jobs Salary : Competitive Main Industry : Other Industries and Skills : Information Technology Job ID : 59023199 Posted On : 08 October 2016 BRIEF JOB DESCRIPTION (SUMMARY OF MAIN DUTIES AND RESPONSIBILITIES): Manage day-to-day support for client requests and activities to ensure Client satisfaction and achievement of SITEL financial goals. Typically manages large, complex clients. Develop and execute Client programs that meet client expectations in support of the company’s deliverables. Measure, report, and manage client satisfaction and dissatisfaction. Ensure weekly / monthly / quarterly business reviews are executed in conjunction with internal operations staff in sites. Understand, document, and communicate program goals, objectives, and metrics to internal operations. Effectively research, monitor, analyze, and report program performance. Provide values-based leadership, training and support and teamwork to accomplish common goals. B… – Permanent – Full-time

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