Senior Product Support Specialist- AR

Job Listing No: 9740000

Senior Product Support Specialist- AR

Open Text – Makati City, Metro Manila – OPENTEXT – THE INFORMATION COMPANY As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. The opportunity: A Senior Advanced Resolutions Support Specialist will provide technical support for OpenText’s customers, Professional Services teams, Product Development, Operations and Customer Support teams. You are great at: Able to take escalations from CS agents, Professional Services teams, Operations, and Product Development Resolve tickets within SLA and identify escalation when needed Engagement of other Support, Professional Services, Operations, Product Development, and Incident Management teams to provide timely resolutions Follow defined processes as determined by the leadership team to ensure integrity and quality of work Identify possible improvements to processes and applications to team members an… – Permanent – Full-time

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