Senior Specialist, Service Delivery

Job Listing No: 9740000

Senior Specialist, Service Delivery

City of Dreams – Metro Manila – Senior Specialist, Service Delivery City of Dreams – Manila, Metro Manila POSITION SUMMARY: The Senior Specialist, Service Delivery acts as primary resource to provide 24×7 on site / remote support to users on various client devices and business systems. Scope of support including but not limited to software / hardware installation and configurations, data entry, issue troubleshooting and engagement of vendor support. PRIMARY Job responsibilities: 1. Identifies systematic problems and / or recommend opportunities for improvement that will eliminate or reduce number of reported problems; 2. Builds & maintains OS images & approved applications for various PCs & Laptops models; 3. Handles patch management on client OS with evaluation, testing, & deployment; 4. Ensures security software on client devices are healthy and updated; 5. Handles Information technology project implementation tasks assigned; 6. Continuously builds up quality FAQs as reference for both Information techn… – Permanent – Full-time

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