Senior Workoffice Representative

Job Listing No: 9740000

Senior Workoffice Representative

Favorites – Mandaluyong City, Metro Manila – Job Offer: Office/Administrative (Read from top to bottom) Hi Jobseeker, we are in need of Senior Workforce Representative for direct hiring. Please see details below. Salary: 35, 000 – 45, 000 monthly package Location: McKinley Work Shift: Rotating Shift Nature of Company: BPO Start Date: ASAP REQUIREMENTS: JD – Use workforce management software and call volume history to help manage intra-day staffing levels and to determine the most effective methods for staffing adjustments. Utilize call center tools to observe agents actual state compared to agents scheduled state. Manage real-time inbound call traffic to help ensure that service levels are met. Gain an understanding of the technical and business solutions: optimized schedules, forecasts and other tools and present them to management. Prepare and maintain reports, dashboards and monthly packages. Gain familiarity with analysis and ensure consistent methodologies are followed to maintain quality. Support the prepara… – Permanent – Full-time

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