Service Desk Analyst

Job Listing No: 9740000

Service Desk Analyst

Makati City, Metro Manila – Job Description: Enter tickets into Help Desk ticket tracking system. Diagnose and resolve level 1 problems in the areas of hardware, software, applications, and operating system. Provide telephone assistance to all levels of staff. Keep users informed as to the status of open calls, per established procedures. Escalate complex problems to second level support as directed by process and clients. Reset passwords when appropriate. Log and track emails ticket request. Log and track GSN incident and request tickets. Ensure service calls from customers are addressed accurately and in a timely fashion, with emphasis on customer care. Issue company service bulletins regarding software and hardware outages. Ensure Cross-company requests tracked and acted on per procedure. Job Qualifications: Excellent attendance record Bachelor’s degree in any computer related course. Excellent verbal and written English skills Ability to prioritize tasks by business need in a timely fashion … – Permanent – Full-time

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