Service Desk Engineer – Makati City

Job Listing No: 9740000

Service Desk Engineer – Makati City

Makati City, Metro Manila – Makati City Permanent 2 to 5 years experience Bachelor’s Degree Technical Support * To provide Tier 1 and Tier 2 technical support; answering support queries via phone, email, messaging and logged via Service Desk application – Maintain a high degree of customer service for all support queries and adhere to all service management principles – Take ownership of customer problems and be proactive when dealing with customer issues – Respond to service requests assisting Tier 1 where required; logging, monitoring, updating and resolving tickets – Respond to incidents and own until resolution for hardware or software problems – Allocate/escalate more complex tickets to the relevant IT team – Arrange for external technical support where problems cannot be resolved in house – Ensure all Incidents/Service Requests are logged fully in the Service Desk application Provide Tier 1 and 2 Technical Support & System Administration on the following technologies: oActive Directory Account Adminis… – Permanent – Full-time

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