Service Management Analyst

Job Listing No: 9740000

Service Management Analyst

TTEC – Mandaluyong City, Metro Manila – TeleTech is seeking a Service Management Analyst to join our Enterprise Services team. Our global IT organization of 500 supports the entire enterprise that encompasses over 40,000 users across our businesses aligned in four pillars – Customer Care, Technology Services, Strategy Services, & Growth Services. What you’ll be doing: The Analyst performs the following roles: Incident Management, Problem Management and Change Management. This role is responsible for the operational duties involved in restoring IT Services and identifying the root cause of problems across the IT infrastructure. The Analyst will be a liaison among stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems, including ITIL best practices. What you’ll bring to us: Execute and support Incident, Problem and Change Management processes across the Global IT organization. Perform review and/or investigation of Incident, … – Permanent – Full-time

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