Sr. Customer Service Representative

Job Listing No: 9740000

Sr. Customer Service Representative

Manulife – Quezon City, Metro Manila – Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. Job Summary A Senior Customer Service Representative supports the escalation and helpline queues for JHL CSC. Serves as a primary resource for product and process-specific concerns, he or she is responsible for delivering superior customer service to clients / financial advisors building customer satisfaction and loyalty. Additional focus includes implementation of the organization’s policies and procedures and driving Service Level Agreement goals and also acts as the officer-in-charge in the absence of the Team Leader. Key Accountabilities: Establish role as a leader and senior contact within the team Provide Help-line and Escalation support for new and tenured representatives, provide back up for supervisors in their absence, answer senior questions… – Permanent – Full-time

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