Sr Customer Services Representative Job
3M – Manila City, Metro Manila – Job ID: 106745 3M is seeking a Senior Customer Representative for the Business Service Operation located in Manila, Philippines. Ready to be part of what’s next? The position of Sr Customer Service Analyst will be responsible for, but not limited to the following specific duties: 1. Follows general guidance within Customer Service in the area of Account Management, Customer Issue Resolution, Customer Inquiry Support, Customer Service Analytics, etc. 2. Maintains relationships with customers or specific accounts by understanding, anticipating, and identifying their product requirement and service needs. 3. Handles customer inquiries/complaints such as product returns/exchanges, pricing issues, product promotions, where to buy products, etc. and identifies and implements improvements to respective department(s) 4. Handles customer transactions related to order management, order status, inquires, back orders, proofs of delivery, freight claims, payment deductions or discrepanc… – Permanent – Full-timeApply for this job.